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Email Notifications

kendavis62k
kendavis62
edited September 2021 in APT Questions

Hey there,
I'm not sure why, but I have stopped receiving email notifications once the Madness Cup starts and also the notifications when Steve has released a new training video.
Thanks for looking into this!
Ken Davis

Comments

  • AllenBlay
    AllenBlay

    Hi,
    There are many reasons for why you may not be receiving emails. Sometimes they go to spam - be sure to check that. Sometimes an email provider may completely filter the emails or you may have accidentally added a filter. None of those reasons are things that we can change.

    However, it may be that you accidentally clicked unsubscribe from emails or clicked spam on one of our emails at some point. In either case, you are automatically unsubscribed from all emails. Please check within your account. First, click on the wheel button in the top right to get to your account info.

    Next, look for this box I've pasted below and make sure the button is unchecked. If it is checked, that is the reason. If it is already unchecked, the problem is on your email service provider side and you will need to check your spam folder and any filters. All emails for the Madness Cup and the No Bull course are going out appropriately.

    I hope that helps,

    Allen

  • kendavis62k
    kendavis62

    Thanks for your reply. The box is unchecked. So it must be a Comcast server issue.
    Strangely enough, though, I receive the initial email notifying me when the Madness cup is starting. I register and never receive another email reminder of when the next round is starting. Also, I received the first few No Bull course videos, but, haven't received any since.

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